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Security Services

OneWorld Helpdesk's™ Security Services are the answer to your information security needs. Our methodology works on the five basic principles of information security, which are confidentiality, availability, accessibility, authentication/authorization, and accountability/non-repudiation.

OneWorld Helpdesk™ offers best-of-breed information security solutions for your ICT infrastructure. This includes solutions for your Firewall/VPN, Intrusion Detection, Anti-virus, Content Filtering, Threat Management, Tokens, Biometrics, and many other information security requirements.

OneWorld Helpdesk™ also offers information security services for your ICT infrastructure. This includes services such as Security Audit, Security Policy Development and Review, Information Security Training, Vulnerability Assessment, Risk Analysis, and Managed Security services.

Backed by a number of qualified security specialists, OneWorld Helpdesk's™ Security Services assure you that your information security system will not be compromised 24x7x365.
OneWorld Helpdesk™'s Security Services offer the following benefits
  • Safeguards the integrity of your ICT Infrastructure
  • Assures that information is share among authorized persons within your organization
  • Assess current ICT infrastructure threaths and vulnerabilities
  • Provides recommended actions that will work in the context of your business goals

Security Check Security Audit Services is a process of determining the security weaknesses of an information system by conducting a series of tests and scans of your ICT infrastructure, and a thorough review of security policies and procedures.

To achieve a highly secure ICT infrastructure, OneWorld Helpdesk™ offers the following security audit services:
  • A comprehensive site survey that includes site inspection, interrogation with client's staff, review of existing architecture and configuration documentation, analysis of connectivity and access controls, and evaluation of security policies, choices, and goals in the context of business goals.
  • A series of port scans within perimeter network and any external connections, electronic commerce gateways, inter- or intra-company LAN/WAN connectivity, overall corporate installation at a given site or location, and entire computing installation at a given site or location
  • An analysis of the survey and port scans, which will be used as a benchmark for your information security system. This will include identification of vulnerabilities, recommendation of corrections, solutions, and implementation priorities, and discussion of trade-offs between cost, ease of use, business requirements, and acceptable levels
After every security audit, OneWorld Helpdesk™ provides a detailed report that includes an executive summary, findings/results, recommended actions, and implementation plan. Security audit is available on a monthly, quarterly, semi-annual, or annual basis.
  • Access to resources that otherwise may not be practical or possible to obtain or retain
  • Access to best-in-class technologies, tools and processes
  • Reduced and predictable costs and improved effectiveness
  • Less worry on the high turnover rate for IT professionals
Computerized call logging and reception with agreed call response target, and call escalation and management Access to knowledge base and call history.
Security Policies Security Policy Development and Review is a procedure of determining whether the present security policies meet the requirements of the information system. Implementing a security policy and development review sustains your organization's mission and goals, provides cost benefit analysis of security measures, prepares your organization in dealing with incidents and implementation of countermeasures if necessary, and reduces the liability resulting from prohibited and illegal disclosure of information.

OneWorld Helpdesk™ will do a policy review by examining existing policy statements, assessing implementation efforts of existing policies, identifying any weaknesses based on industry standards, and identifying policy implications of external connections to corporate information processing resources and databases. Security policy and development review is available on a quarterly, semi-annual, or annual basis.

Other information security services offered are vulnerability testing, managed security, and training.

Contact Info

OneWorld Headquarters
1725 Dolphin Ave.
Kelowna, BC, Canada
V1Y-8A6

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Our Partnership

OneWorld Office
RAD Media Corp
TBU Security Solutions

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