Internet Based Support
OneWorld Helpdesk™ Provides a Variety of Internet Based Support ServicesOur live interactive Internet OneWorld Helpdesk™ services reduce help desk support costs while enhancing the customer experience. Web/Internet Based Help Desk Support
Text Chat - Requires a current browser. Our preferred browser is Internet Explorer 6 or Netscape 7.
Remote Control - Requires a file download and customer permission.
Proactively offer assistance to customers visiting our client's web pages.
Client specific support hours, greetings, and responses.
Customized reports and billing.
Custom built interactive eSupport pages integrated into the client's web site with support provided by the OneWorld Helpdesk™.
Customized live web eSupport site with support provided by the OneWorld Helpdesk™ (Clients without a web site).
Live Web Center only OneWorld Helpdesk™.
Integration of call center phone support and web center OneWorld Helpdesk™ into one support service
A customized cost-effective help desk support solution based on traditional call center and new interactive Internet technologies.
Defined service level commitments and goal setting.
Quality Assurance (QA) support.
Evaluation metrics for measuring support service level of performance.
A single point of contact and a team of specialists with the expertise required to meet client support needs.
Flexible and detailed support activity reporting.
On-time start-up and implementation of support.
Seamless OneWorld Helpdesk™ support to enhance a client's branding.
Mix of services a client orders.
Service level commitments a client requires.
Amount of setup and customization a client needs.
Supervision and staffing required to operate the client's OneWorld Helpdesk™.