Desktop Services
Web/Internet Based Help Desk SupportOneWorld Helpdesk™ service suite ensures that the primary business tools of the 21st century - the desktop machines - are always available for use by the enterprise.
Desktop machines such as personal computers, notebooks, workstations, PC servers, printers, scanners, and other peripherals have become ubiquitous in today's business environments. It is through this evolved daily reliance that OneWorld Helpdesk™ came out with desktop services to ensure that the desktop machines will always be available for use.
Desktop Service Suite
With a clear understanding of the impact on daily operations and on the business, OneWorld Helpdesk™ has created the desktop service suite to answer the stated challenges. The services are:
Desktop Migration-Installation Planning Services
Efficient and responsible project planning is key to any successful enterprise delivery. Projects may include, for example, company-wide PC desktop migration, large-scale installation of new software releases, and large-scale implementation of PC LAN servers.
Desktop Installation, De-installation, and Migration Services
Installation services for desktop, server, and network systems, coordinated locally and regionally, includes MAC (moves, adds, changes), hot staging and testing of your PC system across all network infrastructures. De-installation covers removal of PC hardware and software and the proper disposal of the equipment.
Desktop Maintenance Services
OneWorld Helpdesk™'s dynamic field maintenance service provides a single point of contact for your desktop maintenance and support requirements in a complex multi-vendor environment.
Desktop Health Services
OneWorld Helpdesk™ defines and implements a desktop health policy, complete with the necessary virus detection and elimination tools.
Desktop Asset Management Services
OneWorld Helpdesk™ provides a framework for the audit and day-to-day control of physical asset changes.
Desktop Helpdesk Services
OneWorld Helpdesk™ can provide a single point of contact for receiving support calls from your desktop users, and providing the necessary remedial or reactive measures.
Desktop End User Training Services
OneWorld Helpdesk™ provides training on the principles and use of standard PC desktop-computing environment. These training courses give users the awareness and confidence in using desktop technology to help them improve their daily work activities.
Business Benefits
With these services, you can enjoy higher desktop availability; better service levels; well-documented and audited desktop assets with better protection from external threats; well-managed desktop networks that are more resilient and robust; and minimum total cost of operations (TCO).