Custom Software Applications
OneWorld Helpdesk™ Provides Help Desk Support for Vertical and Custom Software ApplicationsOneWorld Helpdesk™ performs a detailed assessment of a client's vertical or custom application support requirements. Then we develop a unique support solution that enables us to provide our client with:
Defined service-level commitments.
Competitive support service pricing.
Evaluation metrics for measuring service-level performance.
Support and Quality Assurance processes that ensure customer satisfaction with the software application.
Flexible and detailed activity reporting based on client requirements.
Guarantees that software rights will be observed.
Flexible support hours: 7 X 24 X 365, after hours, overflow, holidays, and normal business hours.
Dynamic support customization and improvement based on changing business requirements and/or service-level requirements.
Fast start-up and implementation of support.
A trained support team of specialists with the expertise required to meet our client's application support needs.
"Performance-Based" incentives.
Partial or complete help desk outsourcing.
Dedicated help desk team.
Support via toll-free phone, e-Mail, Fax, and the Internet.
Highly-personalized seamless interaction with a client's staff or customers.
Call screening, routing, logging, tracking, and ownership.
Escalation to second or third tier support specialists.
Vertical/custom application installation, configuration, operation, and troubleshooting support.
Development of vertical/custom application knowledge bases and FAQs.
Software testing services.
Converting application documentation to online and CD formats.
Disaster and contingency planning.
Software engineering and help desk consulting.
Customized Detailed Help Desk Support Reports.