Helpdesk Services
Are you searching for a way to resolve your organization's computer support problems? OneWorld Helpdesk™ can provide you with the computer support you need:
The freedom to focus on your core business objectives.
Give your employees and/or customers a professional computer support experience.
OneWorld Helpdesk™ utilizes approved processes and procedures that we have developed for all aspects of our help desk operation to ensure consistent quality and efficient trouble resolution. Our computer support call center handles everything from operating popular desktop applications to troubleshooting complex computer software and hardware problems.
We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. Support requests (calls, e-Mail, Fax, and live Internet chat) are reviewed and randomly monitored by Quality Assurance (QA) and account managers to ensure compliance with Service Level Agreements and search for ways to improve our help desk services.
It is critical that organizations use quality cost-effective support services to assist their staff, customers, agents, partners, and consultants. Many organizations do not have the management, personnel, facilities, or capital resources to provide internal help desk services properly. Consequently, providing quality technical support can quickly become a budgeting headache and a business nightmare. OneWorld Helpdesk™ provides a means to:
- Improve your customer service
- Lower your technical support costs
- Improve your business image
- Reduce your management headaches
Technical Support Resources
OneWorld Helpdesk™ can supply your organization with the onshore resources needed to provide quality cost-effective support. We offer a complete line of traditional call center and newer Internet eServices.
- Toll-free telephone
- FAX
- Remote control
- 24 hours/day X 7 days/week X 365 days/year
- After-hours and Overflow
- Commercial computer hardware
- Commercial desktop software
- Vertical or Custom application support
Businesses Supported
Our services are customizable to support an array of industries that encompass almost every type of business or government agency.
- Original Equipment Manufacturer (OEM)
- Wireless Vendors
- Independent Software Publisher
- Value Added Resellers (VAR)
- Value Added Dealers (VAD)
- Consultants
- Integrators
- Internet Service Providers (ISP)
- Application Service Providers (ASP)
- Franchises
- Transportation and Travel
- Medical and Health Care
- Government Agencies
- Aerospace and Defense
- Real Estate
- Insurance
- Police and Security
- Educational Institutions
- Military Organizations
- Entertainment
- Schools
- Retail