About OneWorld Helpdesk™
OneWorld Helpdesk™ is a remote technical support provider and has deep experience in helping companies execute offshore strategies to reduce costs, enhance quality and improve customer satisfaction & experience. OneWorld Helpdesk™ has developed expertise in helping customers transition their onsite help desks to an offshore model and the experience gained in managing these operations are cross-leveraged for new customers, for both cycle time reduction in transitioning services and reusable methodologies for implementing similar services for other customers.
OneWorld Helpdesk™ offers multi-channel (voice-based, e-mail, web-based & chat-based) technical support services. OneWorld Helpdesk's™ helpdesk services can be tuned depending on the size of the company and the array of technology being supported. The requirements for IT help desk support ranges from basic trouble ticketing and first level support for medium-sized companies, to large corporate help desk operations needing a complex mix of proactive and self-service tools, remote control and diagnostics and strict service-level tracking and reporting.